Returns Policy

Returning an item

 
Business Customers
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Pro Machine Tools Limited, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
 
Individual Customers
A non-business customer has the right to cancel the order within 7 days of their contract with us or within 7 days of the receipt of the goods (whichever is the longer).  Payment will be returned when the goods have been safely returned to us in its original condition.  We will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Pro Machine Tools Limited, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
 
For both business and individual customers, please email promachuk@aol.com to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-
PRO Machine Tools Ltd
17 Station Road Business Park
Barnack
Stamford
Lincolnshire PE9 3DW
 
Telephone: +44 (0) 1780 740956
Facsimile:   +44 (0)1780 740957
 
Please enclose a note stating your shipment number and the reason for your return.
 
Items returned because they are damaged, defective or incorrect
 
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Pro Machine Tools limited will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
 
Extended Delivery Times
 
In the unlikely event that we do not have an item in stock and we have confirmed an estmated delivery time you have the right to cancel the order in part or in whole.  A refund in the same form of payment originally used for the purchase will be made within 5 days.

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